- Leads: A key factor in finding success in sales is generating a large amount of leads. Focus Areas: Companies can also use real-time monitoring to evaluate the selected areas and make quick changes if necessary
- Feedback: companies can gather feedback from numerous sources — social media, website, phone calls, web-chats, and the reps themselves.
- Gamification: It drives customer and motivates them — they want to have their name at the top of the list.
- Monitoring: bring in large amounts of important information that allows them to analyze their workforce and make necessary adjustments to increase productivity or to adequately reward past results.
- Customer Experience: consumers expect companies to provide a positive, engaging experience. It’s these kinds of experiences that make a consumer want to buy your product
